Pre-sequence organization and the emergence of joint attention during service in restaurants
| Author: | Hugol-Gential, Clémentine |
| Abstract: | |
| Our poster is based on a set of video data on interactions between customers and waiters during service in restaurants. Based on Conversation Analysis, our research aims to focus on the sequential organization of pre-sequences (Schegloff, 2007) at particular moments, where an exchange between waiters and customers is reestablished. The waiter encounters the practical problem of the moment in which he will be able to insert, within the customers’ conversation, a sequence taking the order or announcing the dishes. The poster deals with the practical solutions offered by waiters, who initiate changes of participation framework, and establish joint attention (Goodwin, 2000) in order to reorient the activity towards service. We demonstrate that joint attention is interactionally established within pre-sequences thanks to a set of multimodal resources exploited in a local way. In this perspective, the pre-sequence introduces particular tasks related to service (Levinson, 1983). We focus more particularly on multimodal summon-answers sequences (Schegloff, 2007) as a practice to get and reinforce joint attention during service activity. In this poster, we analyze the complexity and the heterogeneity of practices and resources in a fragment of data. More particularly, we show how exchanges of glances and body postures reveal in an endogenous way the reorientations between conversation and service activities as they are constructed between the waiter and the customers. |
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