Affect and Emotion in Interaction, Part 2: Institutional Encounters
| Number: | P71 |
| Organizer: | Peräkylä, Anssi |
| Co-Organizer: | Marja-Leena Sorjonen |
| Abstract: | |
| (This is the second part of a two-part panel. Part 2 will concentrate on institutional encounters. A final panel linking the two parts is planned for the end of Part 2.) The rich tradition of conversation analytical studies on institutional interaction focuses on the ways in which institutional tasks and identities are managed in and through talk (e.g. Heritage 1984; Drew & Heritage 1992). Studies of this tradition have shown how the participants’ actions are constrained by specific institutional norms that concern for example the epistemic positions of the participants (e.g. patients holding back their ideas regarding the diagnosis in medical consultations; Gill 1998; Peräkylä 2002) or the expression of opinion (e.g. journalists withholding overt expression of opinion in news interviews; Clayman 1992; Clayman & Heritage 2002). The presentations in this panel will contribute to this line of research by studying institutional constraints on emotion (cf. Whalen and Zimmerman 1998; Goodwin & Goodwin 2000; Sandlund 2004). The papers examine specific practices that convey emotional stance – e.g. narration, assessments, news delivery and delivery of interpretations – in institutional settings such as medicine, education, business, psychotherapy and museums. The studies show institutionally facilitated as well as restricted ways of expressing and responding to emotion, and they elucidate the participants’ asymmetric obligations and rights in this. In examining institutional regulation of emotion in interaction, the studies contribute to our understanding of institutions and institutional processes. |
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